1. Introduction
At www.thekitchenhousebali.com, customer satisfaction is our priority. However, all sales are final, and we maintain a strict No Refund policy. By making a purchase on www.thekitchenhousebali.com, you acknowledge and agree to this policy.

 

2. No Refund Policy
(a) All products and services purchased from our website are non-refundable.
(b) We do not offer refunds for change of mind, incorrect purchases, or dissatisfaction with the product/service.
(c) Digital products, subscriptions, and services are delivered as described, and no refunds will be provided under any circumstances.

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3. Exceptions
Although we do not provide refunds, exceptions may be considered only in the following circumstances:
(a) If a product is defective or damaged upon delivery, and sufficient evidence (such as photos or videos) is provided within 2 days of purchase.
(b) If a duplicate payment has been made due to a system error, and the duplicate transaction is verified.
(c) If we are legally required to issue a refund under applicable consumer protection laws.

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4. Exchange Policy
While we do not offer refunds, we may allow exchanges under specific conditions:
(a) If you receive a defective product, you may request an exchange within [X] days of receipt.
(b) Exchanges are subject to product availability. If an identical product is unavailable, we may offer a replacement of equal value.
(c) Customers are responsible for return shipping costs unless the issue was caused by our error.

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5. Cancellations
(a) Orders cannot be canceled once they have been processed or shipped.
(b) If an order is canceled before processing, we may, at our discretion, offer store credit instead of a refund.

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6. Chargebacks and Disputes
(a) Unauthorized chargebacks or disputes may result in the suspension or termination of your account.
(b) If you believe there is an issue with your order, we encourage you to contact our support team first before filing a chargeback.

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7. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at ‪info@thekitchenhousebali.com.

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